Under general supervision, with some latitude for independent initiative and judgment, performs one or more of the following or similar difficult and responsible administrative functions: • Perform targeted outreach to customers who have difficulty certifying the correction of an open OATH summonses. • Collaborate with other DOB units in an effort to increase the number of summonses corrected. • Provide technical assistance to customers who have difficulty navigating the certificate of correction process. • Work with unit leaders to develop and update unit materials and instructional guides. • Prepare and present instructional materials to the public and others, as it relates to AEU processes. • Review certificates of correction to determine if the proper documentation is included and that submissions meet minimum agency requirements. • Provide clear, concise, complete, and correct results of a certificate of correction review to customers. • Make appropriate recommendations and/or referrals when dealing with difficult or special cases. • Provide adequate customer service to customers who appear in-person for assistance. • Process and respond to correspondence received by the unit. • Maintain general files for the unit. • Research and respond to Freedom of Information Law (FOIL) and subpoena requests, as necessary. • Provide telephone and online help form coverage and respond to telephone inquiries, from the public and other department personnel. • Respond to inquiries submitted to the unit’s online help form. • Process and Data Enter Notices of Violation as necessary. • Performing other related duties, including special projects, as directed by supervisors. CIVIL SERVICE STATUS Only permanent Principal Administrative Associates, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered. Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York To Apply: Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED. REMOTE WORK: This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.