Customer Service Administration Assistant

virtualstaff36 — PH — cdi

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Published on 3 September 2026 · first appeared in our records on 3 September 2026.

Stable posting: first seen on 3 September 2026, with no abnormal reposting.

This posting shows no salary — 14% of open vente postings in PH do.

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Our client is a well-established Australian manufacturer and wholesaler specialising in high-quality automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, quality, and customer satisfaction. They are now seeking to hire a Customer Service Administration Assistant to join their team and deliver exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative operations Job Responsibilities Customer Service & Communication • Respond to customer enquiries promptly across phone, email, and social media messaging platforms • Conduct both inbound and outbound customer support calls • Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe • Follow up on customer sample and swatch requests • Manage customer review responses to maintain high satisfaction levels Order Management & Administration • Learn and interpret the detailed product catalogue with a primary focus on custom seat covers • Assist the broader team in processing customer orders with high accuracy to avoid costly errors • Input details into HubSpot and assign tasks to relevant support personnel • Capture weekend customer activity to assist in reducing Monday backlog Requirements • Previous experience in a customer service, telephone support, or administrative role • Excellent written and verbal communication skills in English • Professional, friendly, and helpful phone manner • High attention to detail and strong data entry accuracy • Intermediate proficiency with Microsoft Office, particularly Excel, and Google Workspace Nice-to-Have Skills • Experience interpreting complex or technical product catalogues • Prior experience within the automotive parts or accessories sector • Experience using customer management tools like HubSpot, Hiver, or Smartsheet • Familiarity with ERP software or legacy databases such as AS400 and Oscar Working Hours in PH time During Training Period • Monday to Thursday: 7:00 AM to 2:00 PM • Friday - 7:00 AM to 12:30 PM After Training (30hrs work week) • Monday - 6:00 AM to 12:00 PM • Tuesday & Wednesday - 6:00 AM to 1:00 PM • Saturday & Sunday - 6:00 AM to 1:00 PM Benefits • Permanent work-from-home set-up • Dayshift (Australian Eastern Daylight Time business hours) • Part-time opportunity (30 hrs per week) • HMO (STAFF only) • Annual leave • Christmas Bonus equivalent to 1 month's wage (pro-rate) Originally posted on Himalayas