Founding Customer Success Manager

krea — San Francisco, US — cdi

What our tracking knows about this posting

Published on 19 August 2026 · first appeared in our records on 3 September 2026.

Stable posting: first seen on 3 September 2026, with no abnormal reposting.

This posting shows no salary — 34% of open vente postings in US do.

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About Krea At Krea, we are building next-generation AI creative tools. We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2 , our first foundation model, built completely from scratch for aesthetic diversity and stylistic control. We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers. This role We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales. What you'll do • Own post-sale customer success: onboarding, adoption, renewals, and expansion • Help customers integrate Krea into their creative workflows and daily work • Drive product adoption across our core customer profiles • Communicate new feature and product updates (we ship weekly) • Track usage and customer signals to help customers get more value • Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal • Program manage webinars and workshops in partnership with our creative leads, from planning content through execution • Share customer feedback with the product and marketing teams and help shape what we build What we're looking for • Experience in Customer Success or Account Management • Commercially minded, with a track record of renewing and growing customer accounts • Product-focused mindset, with experience in onboarding and implementation • Strong communication and interpersonal skills - you're great at building and maintaining relationships • Proactive, ownership-driven attitude and comfort working in an early-stage environment Nice to have • A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios) • Strong understanding of creative workflows What we offer • Team : Work alongside a world-class team building the future of AI creative tooling • Impact : Significant scope and company-wide impact • Competitive compensation : generous salary & equity packages • Health & wellness : 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage • Time off : Flexible PTO policy • Financial planning : 401k with a 4% company-sponsored match • Meals in the office : breakfast, lunch, dinner - you name it, we'll cover it • Transit : Ubers covered to & from the office • Sponsorship : We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3). • And more! Please note the above benefits & perks are for full-time employees