Chief of Staff

Vapi (/ˈVɑːpi/): • Voice AI that resolves, not transfers • Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life • Trusted by 1 million developers building the future of voice agents • Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised • Try talking to Vapi now! Why We’re Hiring This Role: Vapi is scaling fast, and the CEO's time is the company's scarcest resource. We're hiring a Chief of Staff to be a true force multiplier: someone who can take an ambiguous, high-stakes problem, run it to ground, and either solve it directly or stand up the team and process to solve it. This is not a scheduling or note-taking role. It's a role for a builder who wants to operate at the center of the company, touch every function, and grow into a broad operating leader. If you've founded something, been a founding employee, or thrived in the chaos of an early-stage company, you'll feel at home here. What You’ll Do: • 30 Day: Embed with the CEO and the leadership team. Learn the product deeply enough to speak credibly with customers and engineers, sit in on every major meeting, and build a clear map of how the company runs today: goals, metrics, open decisions, and where things are stuck. Start owning the operating cadence (leadership meetings, agendas, follow-ups) so nothing falls through the cracks. • 60 Day: Take full ownership of one or two ambiguous, cross-functional problems the CEO cares about — the kind that don't have an obvious owner — and drive them to measurable outcomes. Tighten planning and reporting: get to a crisp view of company metrics and OKRs, and make sure priorities are clear and progress is visible. • 90 Day: Operate as a trusted extension of the CEO. Represent them in meetings, make and communicate decisions on their behalf, and run key company processes (planning, board prep, all-hands, key hiring loops). Identify the next set of high-leverage problems and either own them or build the team to own them. Who You Are: • A strong business generalist with a technical bent — you don't need to write production code, but you can go deep on a technical product, conduct meetings with engineers, and reason about how the product and market fit together. • You’ve either founded a company, been a founding employee, or otherwise operated with a high degree of ownership in a fast-moving environment. (Prior "Chief of Staff" experience is not required — we care about the operating instinct, not the title.) • A fast learner who can pick up an unfamiliar domain quickly and get to competence faster than seems reasonable. • Exceptionally organized. You bring order to ambiguity, track the details, and make sure things actually get done. • Comfortable owning a broad and shifting set of responsibilities. One week strategy you’re focused on strategy, the next week operations, the next week a critical hire. • Ideally, some consulting, banking, or similar structured-problem-solving background. You know how to break down a messy problem and communicate crisply to executives. • High trust, high judgment, and low ego. You're happy to do the unglamorous work and to give away the wins. How We Work: • Build something worthy of love • Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate. • Commit and follow through • We finish what we start and build trust by being people others can count on. • Why not today? • We value urgency and momentum. The fastest path to customer value usually wins. • Seek raw input • We go directly to customers, data, and teammates instead of relying on summaries or assumptions. • It’s our problem • We operate as one team. We share credit, own mistakes together, and support each other when things get hard. • Be direct and kind • We give feedback clearly, respectfully, and without delay. Why Vapi: • Generational impact : Build the human interface for every business • Ownership culture : a large portion of our workforce is former founders • Kind team : The founders, Jordan and Nikhil, are Canadians • Tier-1 Investors : YC, KP seed, Bessemer Series A What We Offer: • Real stake : We offer a competitive salary and excellent equity ownership • Comprehensive health coverage : medical, dental, and vision plans • Team love : We love hanging out, and we do quarterly off-sites • Flexible time off : take what you need • More : catered meals, transportation, gym, and a $10k annual L&D budget