Overview:
Join one of the fastest-growing telecommunications companies in the country. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences.
This role is ideal for retail leaders who thrive in fast-paced, high-volume environments. You’ll lead store performance, coach your team, and help customers find the best connectivity solutions for their needs.
Who We Are:
We are a rapidly expanding branded partner for Optimum – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across multiple states. You'll work in our retail stores, helping residential customers connect with the essential services above.
Key Responsibilities:
Sales & Product Knowledge
• Must be able to oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
• Must be able to upsell and cross-sell products to maximize sales opportunities.
• Must be able to analyze performance data, identify trends and gaps, and act on growth opportunities.
Team & Organizational Success
• Must be able to partner with marketing on local events, promotions, and seasonal campaigns.
• Must be able to recruit, hire, train, and develop a high-performing sales team.
• Must be able to build a collaborative, accountable, performance-driven culture focused on recognition and results.
Customer Experience
• Must be able to maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally.
• Must be able to keep the team current on products, promotions, technology updates, and company expectations.
• Must be able to ensure the team stays up to date on current products, promotions, and technology updates.
• 3–5 years of retail management experience in wireless, broadband, or consumer electronics.
• Proven success using performance metrics to manage retail performance; experience driving sales in a retail environment and leading high-performing retail teams is a plus.
• Experience handling customer escalations and resolving service issues, coaching a team on customer interactions, and working directly with retail telecom customers.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable transportation and willingness to travel within a 35-mile radius.
• Eligibility to work in the United States.
• High school diploma or GED, with an Associate or Bachelor’s degree a plus.
• Proficiency with Microsoft Office is a plus.
• Fluency in Spanish is a plus.