Senior Product Manager - Agentic AI Platform

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Senior Product Manager - Agentic AI Platform WHAT YOU’LL DO The Senior Manager, Product Management – Agentic AI Platform owns roadmap execution and major platform capability definition for Duck Creek’s Agentic AI Platform. The role translates AI platform strategy into product requirements, prioritized roadmap items, and reusable capabilities that support the safe deployment, orchestration, monitoring, and governance of AI agents across Duck Creek products and customer environments. This role works across Product, Engineering, Architecture, Data Science, Security, Data, Legal, Compliance, Customer Success, Professional Services, and customer-facing teams to align platform capabilities with technical feasibility, governance expectations, and customer value. The role exercises significant judgment in prioritizing complex platform requirements, defining measurable outcomes, and recommending trade-offs across innovation, reliability, security, compliance, and operational readiness. • Own roadmap execution and product requirements for major capabilities within Duck Creek’s Agentic AI Platform, including agent orchestration, lifecycle management, governance, observability, and platform scalability. • Translate AI platform, agentic workflow, data, and architecture problems into epics, features, use cases, requirements, and user stories that support measurable business and customer value. • Partner with Engineering and Architecture to define scalable platform patterns for creating, deploying, coordinating, monitoring, evaluating, versioning, and retiring AI agents. • Define reusable agentic platform capabilities, including agent templates, tool and API access, agent registry, prompt and instruction management, task orchestration, human-in-the-loop controls, escalation, fallback, and approval patterns. • Partner with semantic data, data orchestration, AI, and product teams to support agent grounding in approved insurance context, including core system data, business rules, documents, configurations, metadata, and knowledge sources. • Establish product requirements for AI assurance capabilities, including explainability, traceability, audit logs, model lineage, evaluation, guardrails, access controls, security, compliance, and responsible AI governance. • Measure adoption, reliability, safety, and business impact of assigned Agentic AI Platform capabilities, including time to value, agent performance, task completion rates, human override rates, output quality, latency, cost, audit coverage, and customer value delivered. • Prioritize roadmap items and backlog decisions within assigned scope, balancing customer value, technical complexity, security, compliance, operational readiness, and delivery capacity. • Partner with Product and Engineering leaders to recommend roadmap trade-offs, sequencing decisions, and platform investments based on data, customer needs, technical feasibility, and risk. • Collaborate with Customer Success, Professional Services, and customer stakeholders to understand implementation needs, adoption barriers, operational requirements, and measurable value outcomes. • Communicate complex AI platform decisions in clear business and technical terms for product, customer-facing, technical, and leadership stakeholders. • Monitor emerging agentic AI, AI governance, observability, orchestration, and platform technology trends to inform assigned roadmap recommendations and product requirements. WHAT YOU’VE DONE: REQUIRED: • Bachelor’s degree, master’s degree, or equivalent experience in Computer Science, Information Systems, Engineering, Data Science, Business, Insurance, Product Management, or a related discipline. • 6+ years of experience in technical product management, platform services, software engineering, AI product management, infrastructure management, PaaS, or related roles. • Experience owning complex product capabilities that require alignment across product teams, engineering teams, architects, data teams, security teams, customer-facing teams, and business stakeholders. • Experience working with AI, machine learning, generative AI, large language models, agentic AI, automation platforms, workflow systems, data platforms, integration platforms, or enterprise application platforms. PREFERRED • Experience in P&C insurance, general insurance, InsurTech, financial services, or another complex regulated industry. • Experience with AI development tools and model-assisted product or prototyping workflows. • Experience working with enterprise-grade platform capabilities, multi-tenant SaaS environments, cloud-native platforms, or governed AI systems. Knowledge, Skills, Abilities & Behaviors: • Knowledge of agentic AI concepts, including agent orchestration, tool use, prompt and instruction management, context grounding, evaluation, observability, and lifecycle management. • Knowledge of AI assurance and governance concepts, including explainability, interpretability, traceability, auditability, model lineage, monitoring, policy enforcement, and access controls. • Knowledge of platform product management practices, including roadmap execution, product discovery, requirements definition, backlog prioritization, and release planning. • Knowledge of enterprise SaaS platform considerations, including scalability, reliability, security, compliance, configurability, and operational supportability. • Knowledge of data grounding approaches, including approved knowledge sources, business rules, metadata, documents, system data, and governed data access. • Knowledge of insurance technology environments across domains such as underwriting, claims, policy, billing, distribution, rating, reporting, or customer servicing. • Skill in translating complex technical concepts into clear product requirements, use cases, user stories, and acceptance criteria. • Skill in evaluating trade-offs across innovation, customer value, technical complexity, security, compliance, and operational readiness. • Skill in using product metrics to assess adoption, performance, reliability, safety, quality, cost, and customer value. • Skill in partnering with engineering, architecture, data science, security, legal, compliance, and customer-facing teams to resolve complex dependencies. • Ability to define product specifications for reusable, configurable, observable, secure, explainable, and governed AI agent capabilities. • Ability to influence cross-functional stakeholders without relying on direct reporting authority. • Ability to communicate AI platform decisions in clear business terms for technical and non-technical stakeholders. • Ability to operate in an emerging technology area where requirements, risks, standards, and implementation patterns continue to evolve. WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW : • Travel: ~25% • Work Authorization: Legally authorized to work in the country of the job location. WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority