Tier 2 Mac/Windows Support
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Windows Support candidate . This is a full-time onsite position based in the Reston, VA area.
Roles and Responsibilities:
• Provide hardware and software support for Windows and Mac desktops and laptops
• Configure, test and install printers, scanners, network copier/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Additional duties as assigned
Skills & Experience
• 3+ years related experience
• 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
• Excellent problem-solving skills
• Knowledge of Windows operating systems
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal
• Strong analytical skills and a creative self-starter
The anticipated salary range for this position is $50000- 64000 annually. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.