Bilingual Dental Admin & Receptionist (Virtual Assistant)

★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Bilingual Dental Admin & Receptionist (Virtual Assistant) Location: Remote — El Salvador Employment Type: Full-Time Industry: Dental / Healthcare Support Salary: $1,280 USD/month About the Role We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows. This role is ideal for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely. The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish. You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team. Key Responsibilities Patient Communication & Front Desk Support • Handle inbound and outbound patient calls in both English and Spanish • Respond to emails, texts, and patient inquiries professionally and promptly • Provide friendly, empathetic, and patient-centered customer service • Conduct appointment reminders and treatment follow-ups • Help improve patient engagement and treatment acceptance Appointment Scheduling & Coordination • Schedule, confirm, reschedule, and manage patient appointments efficiently • Coordinate calendars and optimize scheduling workflows • Ensure patient information and appointment details remain accurate and updated • Maintain smooth communication between patients and the dental team Insurance Verification & Billing Support • Verify insurance eligibility, benefits, and coverage prior to appointments • Assist with billing coordination and payment posting • Support claims follow-up and insurance documentation processes • Help patients understand coverage and payment-related information Administrative & Operational Support • Manage patient intake and demographic updates • Maintain accurate digital records and documentation • Support data entry, reporting, and administrative workflows • Ensure all records remain organized and HIPAA compliant • Assist with additional operational tasks to support office efficiency Requirements • Fluent in both English and Spanish (spoken and written) — REQUIRED • English proficiency level: C1 or higher required • Clear and professional communication skills with a neutral accent preferred • Minimum 1–2 years of experience in: • U.S. dental administration • U.S. healthcare administration • Dental front desk support • Medical scheduling or insurance coordination • Strong understanding of: • Dental workflows • Insurance verification • Appointment scheduling • Patient communication • Experience using dental PMS platforms such as: • Dentrix • Eaglesoft • Open Dental • Similar systems • Strong multitasking and organizational abilities • High attention to detail and professionalism • Comfortable working independently in a remote environment • Strong sense of accountability, confidentiality, and HIPAA compliance What We’re Looking For • Patient-first mindset with excellent communication skills • Highly organized and detail-oriented professional • Strong follow-through and reliability • Ability to remain calm and professional in fast-paced environments • Team player comfortable collaborating remotely • Someone proactive, resourceful, and solutions-oriented What Success Looks Like • Patients receive prompt, professional, and empathetic support • Scheduling and front-desk workflows operate efficiently • Insurance verification and billing support remain accurate and organized • Patient communication is timely and professional • Administrative processes support smooth daily clinic operations • The dental team can operate efficiently with strong remote administrative support Why Join Us? • Fully remote opportunity supporting U.S.-based dental operations • Long-term growth potential within healthcare administration • Collaborative and supportive team environment • Opportunity to develop expertise within dental operations and patient coordination • High-impact role supporting patient experience and clinic efficiency This is a remote/telecommute position. Originally posted on Himalayas