At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Service Continuity Team in Western Australia .
NV1 Security Clearance is required for this role.
What You’ll Do
• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.
What You’ll Bring
• A mature, “own it” mindset with strong follow-through.
• A team-first approach and a high level of accountability.
• Clear communication skills and a practical, solutions-focused mindset.
• A genuine passion for customer service and helping people.
• A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
• Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.
• NV1 Security Clearance