Operations Support Specialist

Hybrid – In Office: Monday – Thursday Primary Purpose: The Operations Support Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests. Primary Duties and Responsibilities: • Serve as the single point of contact and work with internal Operations department to support the outside field network. • Monitor and resolve ad-hoc assignments and system exceptions. • Identify and escalate training opportunities found for the Operations teams and outside field network. • Monitor and diagnose system issues, identifying data anomalies and seeking resolution. • Provide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post-implementation support. • As needed, recommend and support initiatives to improve the overall workflow and performance of marketing operations. • Other duties as assigned based on departmental needs. • Conforms with and abides by all regulations, policies, work procedures, instructions, and all safety rules. • Exhibits regular, reliable, punctual, and predictable attendance. • Proactively identify opportunities for process and performance improvement across Operations and the outside field network, apply strong critical thinking, and turn insights into action. Required Qualifications: • 2-3 years of administration and coordination experience in roles that require inter-departmental collaboration. • Exceptional organizational skills and attention to detail. • Requires good professional communication skills (verbal and written). • Demonstrates a strong sense of accountability. • Capable of working independently with minimal supervision. • Ability to manage and prioritize multiple assignments with tight deadlines. • Ability to work in a team environment to produce quality work and meet strict deadlines. • Ability to understand and interpret rules and processes. • Proficient in Microsoft Office Suite. • Salesforce experience. • Hands-on systems troubleshooting experience, such as diagnosing system issues, reviewing lead requests, or spotting data anomalies. • Experience improving workflows or processes in support environments, for example streamlining issue resolution, tightening service handoffs, or spotting recurring operational problems. • Familiarity with sales operations, compliance, sales quality, or supporting an outside field network. • Eligible to work in the United States. Preferred Qualifications: • Bachelor’s degree preferred. • Familiarity with basic coding and/or leveraging AI tools to streamline tasks or improve efficiency is considered a plus.