About Us
Platzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.
As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students. We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City.
Summary
You are the bridge between what Platzi Learn can do and what the client needs. You understand their business, you know the platform inside out, and you turn company content into learning experiences that actually solve their problems and move the metrics they care about.
Why this role exists
As Platzi Learn grows with enterprise clients, the bottleneck is implementation: building courses, regenerating clips, creating simulators, prioritizing improvements with real pedagogical judgment, and staying with the client from their first steps in Platzi until their contract goals are met.
What you'll do
• Guide new and existing clients through their Platzi Learn implementation, from onboarding to results.
• Build and review generated courses with a critical eye: clip quality, pedagogical structure, content clarity, and student experience.
• Be the bridge between the client and the internal team. Spot friction, document it, and communicate it with context so client feedback shapes the product.
• Understand each client's business well enough to turn their needs into concrete decisions inside the platform.
• Train the client's content teams so they can run Platzi Learn on their own.
What you need
• 3+ years in customer success, implementation, instructional design, or learning experience design.
• Experience in B2B SaaS or edtech.
• Experience managing enterprise clients as your main point of contact.
• Portuguese at B2 minimum, spoken and written.
• English at B2 minimum, spoken and written.
• Background in instructional design, pedagogy, or corporate training.
• Hands-on experience with AI tools for content generation.