Training and Development HR Executive

This is NOT a HR Generalist opening. We are looking for a proactive Training & Development HR Executive to join our HR team. This is a dynamic, hands-on role where you will be the "face" of training for our frontline teams. You will spend approximately 40% of your time facilitating engaging workshops and providing in-store coaching, while dedicated 60% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence. • Drive Holistic Onboarding:  Coordinate and execute the onboarding journey for retail frontline staff and corporate executive-level new hires. You will partner with Operations Management to ensure the "Buddy System" is effectively implemented at the store level for seamless integration. • Facilitation & Brand Excellence:  Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand. • Manage Specialized Learning Portals:  Serve as the primary point of contact for airport-specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations. • Coordinate Mandatory Compliance:  Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements. • In-Store Coaching:  Regularly visit stores across Changi Airport terminals to provide real-time, constructive feedback on service standards and operational behaviors. • L&D Operations & Process Improvement:  Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training-related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers. • Data-Driven Reporting:  Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked. • Shape Company Culture:  Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture. • Ad-hoc Support:  Assist with broader HR initiatives and general affairs projects as assigned by management. Why you should be interested : • The World's Leading Stage: Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world-class travel hub. • Diverse Scope of Impact: From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations. • Strategic Contribution: Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy. • Global Brand Visibility: Work closely with HR leadership in a high-visibility role within a global brand environment, offering significant variety and professional challenge. • Degree or diploma in Human Resources, Training & Development, or related field. • Demonstrated training and facilitation experience: Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment. • Strong Administrative & Reporting Skills: High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation. • Proactive & Detail-Oriented: Ability to review processes/SOPs and identify opportunities for improvement. • Communication Skills: Excellent verbal and written English to effectively partner with operations management and corporate stakeholders. •  Analytical and details oriented • This role is primarily based in our Tampines HQ Office with ad-hoc visit to our Airport office and 19 stores across the 4 terminals to delivery trainings, coordinate brands trainings and coaching. Preferred/Bonus Requirements: • Experience within Travel Retail or a high-volume airport ecosystem. • Familiarity with SkillsFuture Singapore (SSG) or WSG training grant applications. • Prior experience managing employee engagement activities or corporate onboarding.