ABOUT EIP
Energy Infrastructure Partners LLC (EIP) is a minority-owned business specializing in energy efficiency, electrification, decarbonization, and demand-side management programs. With offices in New York, Illinois, California, Oregon, Pennsylvania, and Washington, EIP combines national reach with local market understanding. Our work advances sustainable energy solutions, supports economic development, and prioritizes benefits for disadvantaged communities. As a leader in clean energy program implementation and consulting, EIP is proud to help clients achieve meaningful environmental and economic outcomes through innovative, high-impact projects.
Position Description
EIP is seeking a highly organized and motivated Program Manager to support implementation of a Large Commercial Energy Efficiency Program for a major California natural gas utility. In this role, you will manage day-to-day program operations and support successful delivery of services to large commercial customers.
The Program Manager will play a key role in coordinating program activities across internal staff, customers, contractors, and other stakeholders to ensure services are delivered effectively, program requirements are met, and administrative processes are completed accurately and on time. This includes managing program planning, supervising program staff, tracking performance, coordinating service delivery, preparing reports, overseeing invoicing support, supporting internal financial management, and helping maintain strong communication across the program team.
This role also serves as the primary day-to-day point of contact for the utility client, with responsibility for maintaining a strong client relationship, coordinating with utility staff regarding approvals and program support needs, and ensuring alignment on priorities, schedules, deliverables, and performance expectations. In addition, the Program Manager may conduct outreach to high-potential customers to support program participation and strategic project development.
The Program Manager may also support EIP’s broader business development efforts in California by helping build relationships in the energy efficiency community, identifying and qualifying potential opportunities, contributing to proposal and pricing development, supporting partnership development, and representing EIP in relevant industry forums and market conversations.
The Program Manager works closely with program leadership, outreach staff, account managers, engineers, finance, administrative staff, and business development leadership to support a high-quality customer experience, strong program performance, and continued market growth.
Objectives of this Role
· Program Operations Management: Manage day-to-day implementation of program services to ensure activities are delivered efficiently, on schedule, and in alignment with program requirements.
· Client Relationship Management: Serve as the primary day-to-day contact for the utility client, maintaining strong communication, responsiveness, and coordination on program needs, approvals, and performance.
· Service Delivery Coordination: Coordinate internal teams and program activities to support effective delivery of services to large commercial customers.
· Staff Supervision: Supervise program staff, support accountability and performance, and help ensure work is completed at a high level of quality.
· Financial and Administrative Management: Support internal financial management of the project, including P&L oversight, invoicing, reporting, and coordination with finance and leadership.
· Performance Tracking: Monitor program activity, pipeline movement, project status, customer participation, and other key metrics to support program goals and timely issue resolution.
· Strategic Customer Engagement: Conduct or support outreach to high-potential customers where needed to advance participation and project opportunities.
· Business Development Support: Help strengthen EIP’s market presence in California by building relationships, identifying and qualifying opportunities, supporting proposal development, and contributing to strategic partnerships.
· Continuous Improvement: Identify process improvements and operational efficiencies that strengthen program performance and customer experience.
Daily and Monthly Responsibilities
· Manage Program Delivery : Oversee day-to-day program operations, ensuring activities are completed in accordance with program requirements, schedules, budgets, and quality expectations.
· Manage Client Relationship : Serve as the primary point of contact for the utility client on day-to-day matters, including status updates, issue resolution, planning discussions, approvals, and coordination of support needs.
· Coordinate with Utility Staff : Work directly with internal utility staff to support approvals, resolve operational issues, align on delivery priorities, and facilitate smooth implementation of services.
· Supervise Program Staff : Provide direction, oversight, and support to program staff; monitor workloads and performance; and help ensure accountability for deliverables and service quality.
· Coordinate Internal Teams : Work closely with outreach staff, account managers, engineers, and administrative personnel to support aligned execution of program activities and customer services.
· Support High-Potential Customer Outreach : Conduct or support direct outreach to high-potential customers to help drive participation, address barriers, and advance strategic opportunities.
· Track Program Activity : Monitor customer activity, project progression, service delivery milestones, pipeline status, and other performance indicators to help keep the program on track.
· Manage Reporting : Prepare, review, and support submission of recurring client reports, internal performance updates, dashbo