Porter

The Role | Te mahi We are seeking a Porter to provide an exceptional level of service that exceeds expectations of our guests. This is a part-time role with minimum 20 hours per week based at Novotel Christchurch Airport, weekend availability is required. Responsibilities | Ngā haepapa • Assist with guest enquiries • Ensure guest messages, dry cleaning are delivered in a timely manner • Communicate with DM or FOM of any issue/s that are raised • Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services • Record all luggage stored in an orderly manner • Keep the luggage store room tidy and accessible at all times • Follow any emergency procedures from DM when an emergency arises • Must be updated on the knowledge of all room categories and amenities • Hotel security floor checks • Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees. About you | Ko koe tenei • Commit to minimum of 20 hours per week • Ability to work shifts. • Full driver's license. • Professional personal presentation and a great work ethic. • Ability to work well within a team and build and maintain successful working relationships. • Excellent organisational skills, able to prioritise conflicting tasks professionally. • Strong guest service orientation. • Demonstrates initiative and flexibility. • Must be available to work over Christmas and New year period • Right to Work in NZ.