About the Role
We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
Please submit your résumé/CV in English, as this role requires strong written and spoken English.
What You'll Do
• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.
What We're Looking For
• 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
• Experience handling U.S. customers/accounts is strongly preferred.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Strong follow-through and accountability.
• Comfortable working with targets and performance metrics.
This Role Is Not a Fit If:
• Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.
• Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.