Job description
Walk In Drive - Executive Operations - 8th October 2026
Location - Rentokil PCI 301, 3rd Floor, L D Building, Mehra Industrial Estate, L. B. S. Marg, Vikhroli West, Mumbai, Maharashtra 400079
Qualification - Any Graduate
Experience - 0 - 2 Years (Freshers are also welcome)
Time - 11:00 am to 3:00 pm
Designation - Executive Operations
Requirement
Familiar with branch functioning, iCABS systems, Complaint Management handling. Service Delivery followup & SOS. Brief idea about NKA concept and its functioining in RPCI
Skills preferred :
Strong communication skills - verbal, written & fluent English. Local languages preferred
Basic computer proficiency - Google Suites / MS suite, iCABs, Internal systems and
Strong Analytical skills
Ability to work with branch team & NKA team for faster complaint resolution
Preferred graduate from any field. Basic Pest knowledge, Complaint resolution - customer facing. Good team player with the ability to collaborate with cross functions ( IT, iCABs, CCC, Branches, NKA)Agile and flexible, Must take initiave and innovative in processes Willingness to travel based on the needs Project Management & Time Management Skills - systematic and methodical working
Role and Responsiblities
1. Support Manager Operations along with close coordination of reporting team in establishing robust and dynamic end to end comprehensive system for effective complaint management for NKA accounts & timely SOS follow up on regulare basis
2. Collating various complaints across NKA customers, analyze and provide feedback to Manager, Operations Capability
3. As a result of a comprehensive complaint management & feedback system enhance the customer service experiance and strengthen customer confidence in RPCI leading to increase customer retention
4. Maintain proper coordination with branches & NKA team (if required at customer level also) ensure for monitoring of planning, scheduling & on time service delivery as per contract for select NKA customers
5.With support of Manager Operations monitor -
a. SOS
b. TAT for all steps involved in complaint management
c. Collate & analyse data and prepare action plans and present findings on a regular basis in internal calls
6. Any other work, projects assigned from time to time
KPI Time bound errorless report preparation with indicators which will help the Manager and GM Ops capabilities to analyze the complaint management process and its progress
On Time Service Delivery as per contractual obligations96 to 100 % SOS handled accountsImprove Recording of Complaints (C7 & CO complaince) in system for all NKA customers
Interested candidates please share resume on
alfeeya.siddiqui@rentokil-pci.com
Contact -9322881417