Job Description What you'll actually be doing • Owning the guest journey end to end, with particular focus on arrival — the first ninety seconds set the tone for the whole stay • Building and holding the standards: spot checks, task checklists, service sequence, brand consistency across every touchpoint • Reading guest feedback properly — finding the pattern, building the action plan, presenting it to the exec team, closing the loop • Meeting and greeting VIP and loyalty guests personally • Set…