What our tracking knows about this posting
Published on 30 August 2026 · first appeared in our records on 5 October 2026.
Stable posting: first seen on 5 October 2026, with no abnormal reposting.
This posting shows no salary, while 6% of open postings in the same sector in this country (India) do.
Key Deliverables Develop and execute strategies to reduce escalations and improve CX across social and direct channels Define, monitor, and manage escalation SLAs and performance KPIs Lead data-driven initiatives to improve workflows and resolve customer pain points Build training programs to enhance team capability in managing escalations Role Responsibilities Champion a customer-first mindset to manage sensitive escalations with empathy Collaborate cross-functionally with Product, Ops, and IT…