MDM Analyst

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. We have an exciting opportunity for a critical and analytical thinker to join our Finance Operations team as an MDM Analyst. This person thrives in an environment that promotes a high level of accuracy, governance, and process improvement. Adaptable in ever-changing environments, they will be able to address system issues effectively and efficiently and maintain strong relationships with stakeholders. As a MDM Analyst, you will be responsible for: • Timely and accurate actioning of cases that come through the system from stakeholders • Maintaining and updating data to accurately reflect contracts or variations to eliminate discrepancies • Issue resolution of all cases, with a focus on long term solutions • Solving carrier invoicing and credit issues in collaboration with the Claims team • Proactively communicating around, and efficiently resolving all discrepancies with internal and external stakeholders • Be a part of ongoing stakeholder training to enhance processes & systems • Process improvement and efficiency identification We are looking for: • Minimum of 12 months of Analytical and/or Systems experience • MS Office (Intermediate – Advanced Excel) • Successful track record of problem solving and continuous improvement projects • Proven ability to manipulate, analyse and interpret data for decision-making • Demonstrate strong mathematical ability • Commerce or Business Info Systems qualification desirable • Ability to work in a fast-paced and high-volume environment