Key Responsibilities Store Operations & P&L Ownership Full accountability for store performance — SLA adherence, order accuracy, fulfillment cost, and customer experience Own store P&L: manpower cost, shrinkage, damages, utility/operational expenses vs. budget Set and drive operational targets (orders/hour, pick-to-dispatch TAT, order defect rate) and review daily performance with the team Ensure smooth peak-hour/surge management, festive planning, and demand forecasting alignment with …