Key Responsibilities
· Customer Service & Order Management
· Receive purchase orders from grocery retail customers via email or online portals
· Accurately enter all order information into the company ERP system, Plex.
· Confirm orders, quantities, and delivery details with customers.
· Communicate with production to verify actual quantities produced.
· Prepare and send fulfillment and shipment reports and paperwork to customers.
· Schedule customer purchase order pickups and deliveries.
· Act as the primary contact for customer inquiries and order updates.
· Input customer purchase order updates in EDI/SPS Commerce and customer portals.
· Invoice customers in Plex and EDI/SPS Commerce.
· Shipping of orders from HPP toll processing facility.
· Tote to tote receiving of HPP'd product at G.O.F
· Communications with HPP facilities, projected orders and actual counts.
· Answer end consumer complaints and questions via phone and email.
· Own ordering from Uline, Amazon, office supplies
· Office & Administrative Management
· Ensure the company and employees have the tools, supplies, and resources needed for daily operations.
· Manage general office organization, supplies, and vendor relationships.
· Support internal communication between production, logistics, and management teams.
· Assist with scheduling, reporting, and other administrative tasks as needed.
· Cross-Functional Support
· Collaborate with operations, supply chain, and finance teams to maintain order accuracy and performance metrics.
· Help identify process improvements to enhance efficiency and customer satisfaction.
· Contribute to other projects or areas where help is needed — wearing “many hats” to support the company’s success.
· Other duties assigned
· 2–5 years in office management, customer service, or administrative roles (preferably in food manufacturing, CPG, or logistics).
· Proficient with ERP systems and comfortable navigating multiple online portals and software tools (Microsoft Office, Plex, EDI/SPS Commerce etc.).
· Strong verbal and written communication skills; professional and clear with customers and colleagues.
· Detail-oriented, proactive, and able to manage multiple priorities efficiently.
· A collaborative team player who acts for the good of the company as a whole.
· Comfortable in a small-company environment where responsibilities may shift day to day.