About the job The Role As a Customer Success Manager, the job is simple to state and hard to execute: get customers sending direct mail, fast, and keep finding new ways to help them grow their program and see real results. This role owns the full post-sale journey (onboarding, activation, and growth) for a book of business, removing the technical and organizational blockers that keep a customer from mailing and building the habits that keep them engaged and consistently seeing value. Turn every…