The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution. What youll be doing: Support & Triage • Triage and respond to incoming support tickets in a timely and professional manner • Act as the first point of contact for e…