Essential Duties and Responsibilities
Dynamics 365 Administration and Reliability
• Administer Dynamics 365 Finance, Supply Chain Management, and Warehouse Management configurations, workflows, system parameters, and approved application settings.
• Monitor application health, batch jobs, recurring processes, and system performance; investigate failures and coordinate timely resolution.
• Manage incidents and service requests, prioritize issues based on operational impact, and communicate status and resolution to affected teams.
• Coordinate updates, releases, environment refreshes, and deployments with IT and implementation partners; maintain change records, test results, and recovery plans.
• Manage configuration changes across development, test, and production environments using documented approval and release procedures.
Warehouse and Inventory Systems Support
• Support receiving, putaway, replenishment, inventory transfers, cycle counting, picking, packing, and shipping processes in Dynamics 365.
• Support order planning, wave processing, order release, warehouse work creation, and mobile device workflows in partnership with warehouse operations.
• Maintain approved warehouse setup, including locations, location directives, work templates, wave templates, item tracking, and inventory status controls.
Essential Duties and Responsibilities Continued
• Support lot and batch traceability, expiration date controls, first-expired-first-out inventory rotation, and inventory holds for food distribution operations.
• Investigate inventory discrepancies and transaction errors with Inventory Control; resolve root causes while preserving transaction history and audit trails.
• Support USDA operational requirements through accurate system configuration, inventory visibility, transaction records, and reporting.
User Access and Security
• Administer user access, security roles, duties, and privileges according to approved requests and least-privilege principles.
• Coordinate onboarding, role changes, and timely removal of access; conduct periodic access reviews and support segregation of duties controls.
• Partner with IT on identity management, cybersecurity requirements, data protection, audit evidence, and business continuity planning.
Data Management and Integrations
• Manage controlled data imports, exports, migrations, and approved mass updates using supported Dynamics 365 tools; validate results and reconcile exceptions.
• Monitor master data and transaction quality, including item, customer, vendor, warehouse, and inventory records; coordinate corrections with business owners.
• Monitor EDI, API, Dataverse, customer application, and reporting interfaces; investigate failures and coordinate resolution with technical partners.
• Maintain documentation of integration dependencies, error handling, reconciliation procedures, and assigned support responsibilities.
Reporting and Process Improvement
• Develop and maintain operational reports and Power BI dashboards for inventory accuracy, order fulfillment, warehouse productivity, and program compliance.
• Gather business requirements, identify process gaps, and recommend practical configuration, reporting, and automation improvements.
• Support Power Apps and Power Automate solutions within approved governance and deployment standards.
• Coordinate functional testing and user acceptance testing; verify critical warehouse and financial processes before production changes.
• Work with external partners to define requirements, track deliverables, validate completed work, and resolve recurring system issues.
Training and User Support
• Serve as the primary Dynamics 365 application support resource and coordinate escalation to IT, Microsoft support, or external partners as needed.
• Create and maintain user guides, standard operating procedures, configuration records, and a searchable support knowledge base.
• Train users on approved processes and provide hands-on support during implementations, go-lives, and operational changes.
Required Qualifications
• Bachelor’s degree in Information Systems, Computer Science, Supply Chain Management, Business Administration, or a related field; an equivalent combination of education and relevant experience may be considered.
• At least three years of hands-on experience administering or supporting Microsoft Dynamics 365 Finance and Operations applications, with demonstrated Supply Chain Management and Warehouse Management experience.
• Experience supporting warehouse or distribution operations and business users in a multi-site environment.
• Experience managing application security, user permissions, configurations, incidents, and controlled system changes.
• Experience supporting ERP implementations, upgrades, functional testing, and user acceptance testing.
• Working knowledge of inventory transactions, warehouse workflows, order fulfillment, and lot or batch traceability.
• Experience with Dynamics 365 data management tools and business application integrations; ability to investigate data and interface errors.
• Strong Excel skills and familiarity with Power BI, Power Apps, Power Automate, and Microsoft collaboration tools.
• Strong analytical, documentation, communication, and organizational skills; ability to explain technical issues to business users and manage competing priorities.
Preferred Qualifications
• Relevant Microsoft certifications in Dynamics 365 Supply Chain Management, Finance, or Power Platform.
• Experience supporting food distribution, consumer packaged goods, third-party warehousing, or regulated inventory environments.
• Experience supporting USDA programs, government contract requirements, or Web-Based Supply Chain Management (WBSCM) data exchanges.
• Familiarity with Dataverse, Microsoft Azure fundamentals, EDI, APIs, and SQL or relational data concepts.
• Experience with financial controls, audit support, access reviews, and segregation of duti