The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.
Position Responsibilities
• Maintain established company and departmental uniform, appearance, and hygiene standards at all times
• Maintain a clean and organized workstation at all times.
• Side work duties must be completed as assigned as well as completed in an efficient, accurate, and timely manner
• Answering phones according to established standards
• Booking of reservations utilizing the company reservation system
• Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc.
• Must greet customers with a smile and a positive attitude
• Maintain reservations/waitlist by creating seating plans as needed throughout the shift
• Follow proper seating rotation when escorting guests to tables
• Maintain cleanliness of menus
• Knowledge of the menus and any daily specials offered
• Must be proactive regarding customer special requests and communicating needs to manager and server.
• Awareness of all activities in the dining room
• Knowledge of safety/guest liability procedures for guests and employees
• Use of radios with headsets and earpieces for communication may be utilized in designated outlets.
• Proper telephone etiquette is mandatory.
• Has thorough understanding and knowledge of departmental and property offerings and initiatives, including but not limited to venue menus, outlet concepts and locations, promotions, specials, entertainment, etc.
• Adhere to federal, state and local laws and regulations
• All other duties as assigned
Essential Functions
• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays
• Must be able to stand and walk for an entire shift
• Must be able to move tables and chairs for different seating configurations
• Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.
• Ability to effectively communicate in English
• High school diploma or equivalent GED is preferred
• Six months’ experience as a host/hostess in a high volume and/or fine dining environment preferred
• Ability to work in a high-pressure environment