Intake Specialist

Job Title: Intake Specialist Location: South Africa Job Type: Full-Time, Remote Working Hours: US Hours (9am-5pm EST) Salary: South African Rand (ZAR) We are looking for a compassionate, organised, and highly professional Intake Coordinator to join a growing Applied Behavior Analysis (ABA) provider serving families in the United States. As the first point of contact for parents seeking autism-related services for their children , you will play an important role in creating a positive and supportive experience for families from their very first interaction. Many families may be contacting the organisation during a stressful or vulnerable time. The successful candidate must therefore be patient, empathetic, emotionally mature, and confident communicating with parents in a professional and reassuring manner . Requirements • Respond promptly and professionally to new enquiries from prospective families. • Speak with parents who are seeking ABA services for their children. • Provide a compassionate, patient, and reassuring first point of contact. • Gather and accurately record all relevant intake and family information. • Explain the intake process clearly and professionally. • Follow up consistently with prospective families. • Maintain regular communication throughout the intake process. • Identify suitable enquiries and help move them through the appropriate intake stages. • Maintain accurate and up-to-date records in the relevant systems. • Ensure information is captured accurately and handled professionally. • Balance responsiveness and efficiency with sensitivity to each family's individual circumstances. • Communicate professionally with internal teams regarding prospective families and intake status. • Ensure prospective families receive timely updates and clear next steps. • Previous experience in customer service, client care, intake coordination, or another customer-facing role . • Excellent verbal and written communication skills in English . • Clear, professional and easily understandable speaking style. • Comfortable communicating with American clients and families . • Compassionate, patient, and emotionally mature approach. • Ability to handle sensitive or emotional conversations with care and professionalism. • Strong organisational skills and attention to detail. • Reliable and consistent with follow-ups. • Ability to build trust and rapport without making families feel rushed or pressured. • Comfortable working independently in a remote environment. • Ability to manage multiple enquiries while maintaining a high standard of service. Preferred Experience Experience in one or more of the following would be advantageous: • Healthcare administration • Patient coordination • Medical intake • Behavioural health intake • ABA or autism services • Social work or community services • Customer service or client care • Lead management • Healthcare-related customer or client coordination Benefits • Comfortable working U.S. hours • Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly. Originally posted on Himalayas