About Octopus by RTG
Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group , dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada . We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.
Currently, we are hiring a Salesforce Consultant for one of our partner organizations in KSA , offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.
The Salesforce Consultant / Administrator is responsible for overseeing the implementation and ongoing management of Theeb’s Salesforce platform . This role coordinates closely with the external implementation vendor during the project execution phase and assumes full ownership of system administration post go-live.
The position ensures Salesforce effectively supports business objectives, integrates seamlessly with core enterprise systems, and delivers high levels of user adoption, data quality, and operational efficiency.
Main Responsibilities
• Manage and coordinate day-to-day activities with the external Salesforce implementation vendor.
• Review, validate, and approve business requirements, system designs, and development deliverables.
• Support User Acceptance Testing (UAT) , ensure adequate testing coverage, and track issue resolution through to closure.
• Configure and administer Salesforce components, including objects, fields, workflows, validation rules, and flows .
• Manage users, profiles, roles, permission sets, and access controls in line with security policies.
• Develop and maintain dashboards, reports, and analytics to support business and executive decision-making.
• Ensure seamless integration with CarPro, Genesys, MuleSoft, and Data Warehouse platforms.
• Provide training, documentation, and ongoing support to end users to drive adoption and effective usage.
• Enforce Salesforce security standards, data governance policies, and compliance requirements.
• Act as the primary internal subject matter expert (SME) for Salesforce operations, enhancements, and best practices.
Education
• Bachelor’s degree in Information Systems, Computer Science , or a related field.
Experience & Technical Skills
• 5+ years of experience in Salesforce implementation, administration, or consulting roles.
• Strong hands-on experience in Salesforce configuration, user management, automation, and reporting.
• Solid understanding of system integration concepts, APIs, and middleware tools (e.g., MuleSoft).
• Proven ability to coordinate with vendors and manage complex, multi-stakeholder initiatives.
• Strong analytical, problem-solving, and communication skills.
• Excellent stakeholder management and documentation capabilities.
Certifications
• Salesforce Administrator
or
• Salesforce Platform App Builder
or
• Salesforce Consultant (Sales / Service / Experience Cloud)
Language Requirements
• Fluent in Arabic and English (spoken and written).