Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for a Senior Salesforce CRM Implementation Lead / Solution Architect to assess and transform our existing Salesforce environment and lead future-state CRM initiatives. This is a hands-on architecture and implementation leadership role. The ideal candidate can independently assess our existing CRM, recommend the future-state solution, build the roadmap, and lead the organization through implementation while working closely with our IT/TMS and business teams. The reporting location for this role is Brampton, ON.
Responsibilities:
• Assess the current Salesforce environment and identify gaps, opportunities, and technical improvements.
• Define the future-state Salesforce architecture and implementation roadmap.
• Lead end-to-end Salesforce implementations from requirements and solution design through UAT, deployment, go-live, and adoption.
• Provide hands-on expertise across Sales Cloud, Service Cloud, Salesforce Flow/automation, security, reporting, and forecasting.
• Lead API, ERP/TMS integrations, data migration, data quality, and governance.
• Evaluate and implement relevant Agentforce and Data 360 capabilities.
• Work closely with business stakeholders, internal IT/TMS teams, developers, and Salesforce partners.
• Lead UAT, training, change management, and user adoption activities.
• Manage and provide technical direction to Salesforce vendors, consultants, and specialists.
• Establish scalable Salesforce architecture, governance, and best practices.
• 8+ years of Salesforce experience, with at least 5+ years in Salesforce architecture and/or enterprise implementation leadership.
• Proven track record leading multiple end-to-end enterprise Salesforce implementations.
• Strong hands-on experience with Sales Cloud, Service Cloud, Flow/automation, integrations, data migration, security, reporting, and forecasting.
• Experience integrating Salesforce with ERP, TMS, APIs, and other enterprise systems.
• Experience with UAT, deployment, training, and user adoption.
• Experience working with and managing Salesforce implementation partners/vendors.
• Strong ability to translate business requirements into scalable Salesforce solutions and architecture.
• Salesforce certifications are preferred, particularly architecture-related certifications.
Independent consultants/contractors with strong enterprise implementation experience are also encouraged to apply.