Manager, Integrated Care & Experience - East Region Virtual Care Clinic (ERVCC)

Job Posting Position Title: Manager, Integrated Care & Experience - East Region Virtual Care Clinic (ERVCC) Job Posting Deadline for Internal Candidates: October 1, 2026,at 5:00pm Employment Status: Permanent Full-Time Position Status: This is a Non-Bargaining Unit position This posting is for an existing vacancy. Hours of Work: Monday-Friday, 35 hours per week Salary Range: $88,600 - $97,000, commensurate on skills and experience, plus participation in HOOPP and Group Benefits. Position Reports to: VP, Integrated Care & Experience Primary work location: Virtual (with flexibility to transition to/work at all DCHC sites as required). Organization Who We Are: Durham Community Health Centre (DCHC) is a charitable registered organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being. Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill. How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness support, and health education. Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community. Position Overview The East Region Virtual Care Clinic (ERVCC) is a free, Nurse Practitioner-led virtual walk-in clinic that serves clients experiencing urgent medical conditions across the Ontario Health East region (Pickering to the Quebec border, north to and including Ottawa). The clinic supports clients with or without a primary care provider or health card. The ERVCC Manager plays a pivotal leadership role within the ERVCC team. This role is responsible for the effective day-to-day management of operations, oversight of team performance, quality assurance, and advancement of innovative virtual care solutions. The Manager is a dynamic connector, ensuring excellence in care delivery, data-driven decision making, and cross-sector collaboration in alignment with DCHC’s strategic goals. Key Responsibilities: Leadership and Management ·        Lead the daily operational execution of ERVCC services to ensure timely, accessible, and high-quality care, ensuring attainment of key performance indicators. ·        Plan, assign, and evaluate the work of staff, providing supervision, leadership and appraisal of job performance ·        Build and adapt staff scheduling and deployment of staff to ensure smooth operations while adhering to budget limitations ·        Provide coaching, mentorship, and professional development to foster a positive team environment ·        Develop service delivery models, workflows, and continuous quality improvement initiatives ·        Identify and resolve operational issues, service gaps, or urgent needs in real time ·        Ensure adherence to PHIPA and other regulatory, privacy, and clinical standards ·        Continually participates in building and maintaining positive working relationships across the organization through effective communication, performance improvement and teamwork efforts ·        Support onboarding and orientation of new staff, and maintain regular feedback channels ·        Partner with Talent & Culture to support recruitment, retention, and performance Quality Assurance, Data & Reporting ·        Track, analyze, and report on KPIs, such as access to care, client satisfaction, and provider performance ·        Lead program evaluation, audits, and quality improvement projects ·        Ensure timely submission of data and reporting requirements to funders and internal stakeholders ·        Leverage data to inform decision-making and strategic planning Strategic & Stakeholder Collaboration ·        Support integration of ERVCC services with other DCHC clinical and wellness programs ·        Act as a liaison with internal teams, external stakeholders, community partners, and Ontario Health ·        Lead or contribute to regional initiatives, strategic partnerships, and system navigation opportunities ·        Participate in planning and proposal development for virtual care programs enhancements Fiscal Management & Resource Stewardship ·        Managing the ERVCC program budget, including monitoring expenditures, tracking variances, and identifying cost-saving opportunities ·        Ensure efficient and responsible use of program resources in alignment with organizational policies and funder requirements ·        Participate in financial planning, forecasting, and reporting processes ·        Contribute to the development and implementation of funding proposals and resource allocation strategies ·        Collaborate with Finance and Leadership to support fiscal accountability and sustainability of virtual care programming Client-Centered Support ·        Respond to escalated client concerns with empathy, professionalism, and a solution-focused approach ·        Champion accessibility and equity in all client interactions and service designs ·        Ensure processes support a positive, respectful, and efficient virtual care experience Qualifications & Experience ·        Baccalaureate degree in health administration, health sciences, nursing, public health, or equivalent; Master’s degree considered a strong asset ·        Minimum 5 years of experience in a healthcare setting, preferab