At Experience Senior Living, we believe living well is personal and encompasses the whole person, physical, emotional, social, intellectual, spiritual, and purposeful well-being. The Vice President of Resident Experience provides enterprise-wide leadership and strategic direction for the resident experience across the Experience Senior Living portfolio, ensuring residents have meaningful opportunities for connection, choice, purpose, personal growth, and belonging throughout daily life. This role provides strategic leadership for resident engagement, lifestyle programming, transportation, family and community connection, and other key elements of the resident journey. The Vice President establishes enterprise standards and scalable approaches that recognize each resident’s individual interests, abilities, preferences, routines, relationships, and goals.
Working in close partnership with Operations, Memory Care, Health & Wellness, Culinary, Sales & Marketing, and community leadership, the Vice President will integrate ESL’s mission, Wellness philosophy and brand promise into everyday resident experience. Through leadership development, innovation, resident feedback performance measurement, and cross-functional collaboration, this role will continually advance a differentiated and holistic resident experience across the organization.
Key Responsibilities:
Resident Experience, Engagement & Holistic Wellness
• Serve as the organization’s senior subject-matter leader for Resident Experience, identifying emerging trends, innovative practices, technologies, and strategic partnerships that advance ESL’s Experience Standards, holistic Wellness philosophy, and overall resident experience.
• Establish and maintain portfolio-wide Experience Standards t hat support ESL’s holistic Wellness philosophy and promote physical, emotional, social, intellectual, spiritual, and purposeful well-being.
• Champion personalized experiences that reflect each resident’s interests, abilities, preferences, routines, relationships, culture, life experiences, and personal goals.
• Develop strategies that promote choice, independence, purpose, connection, personal growth and belonging.
• Establish expectations for meaningful engagement to be integrated throughout residents’ daily lives and not limited to scheduled programs, activities, or events.
• Establish Experience Standards for daily engagement, events, outings, transportation, volunteer opportunities, intergenerational experiences, lifelong learning, and community partnerships.
• Partner across disciplines to ensure resident experiences and Wellness opportunities are accessible, adaptable, and responsive to varying abilities, preferences, and inclusive of all levels of care.
• Establish meaningful measures of resident experience that evaluate engagement, participation, satisfaction, connection, belonging, choice, and other indicators of resident well-being.
• Use resident and family feedback, experience data, community observations, participation trends, and operational performance to evaluate effectiveness and drive continuous improvement.
• Serve as the organization’s senior subject matter expert and advocate for resident experience, bringing forward emerging trends, innovative practices, technologies, and partnerships.
Cross -functional Alignment
• Partner with Health & Wellness and Memory Care leadership to ensure Experience Standards support the whole person and are appropriately individualized across levels of care, functional abilities, and cognitive abilities.
• Collaborate with the Vice President of Memory Care to ensure ESL’s Experience Standards are thoughtfully adapted for residents living with cognitive change while maintaining alignment with ESL’s overall Wellness philosophy and resident experience expectations.
• Partner with Health & Wellness leadership to ensure resident experiences support individual abilities, health needs, independence, and overall well-being.
• Promote shared accountability across Resident Experience, Memory Care, Health & Wellness, Culinary, Operations, and community leadership for delivering a cohesive resident experience.
Experience Performance Measurement
• Establish portfolio-wide measures of resident experience and engagement that extend beyond activity attendance and participation.
• Evaluate resident and family feedback, engagement, satisfaction, connection, belonging, choice, participation, and other indicators of resident experience.
• Establish reporting processes that allow community and organizational leaders to identify trends, opportunities, and areas requiring additional support.
• Use data, resident feedback, community observations, and operational outcomes to continuously evaluate and evolve ESL’s Experience Standards.
Experience Leadership & Talent Development
• Establish clear leadership competencies, performance expectations, and accountability standards for Resident Experience leaders..
• Coach and develop, , Resident Experience leaders while establishing succession strategies and an internal pipeline of future leaders.
• Develop education, tools, resources,and competency expectations that enable community teams to consistently translate ESL’s Experience Standards into daily practice.
• Establish mechanisms for Resident Experience leaders across the portfolio to share successful practices, innovation, resources, and lessons learned.
• Promote accountability for the consistent application of Experience Standards while allowing communities to personalize experiences based on their residents and local markets. Experience Innovation & Continuous Improvement Identify and evaluate innovative experiences, practices, partnerships, technologies, and resources that enhance resident well-being, engagement, connection, choice, independence, and quality of life.
• Lead the evaluation and optimization of resident engagement platforms and other technology used to enhance, measure, and personalize the residen