The NYC Department for the Aging (NYC Aging) promotes and supports inclusive, safe, affordable, healthy aging. NYC Aging remains steadfast in its role and responsibility to preserve the dignity and quality of life for approximately 1.8 million diverse older New Yorkers by eliminating food insecurity, providing access to affordable, stable housing, enhancing access to quality healthcare services and protecting older New Yorkers from harm and abuse with the ultimate goal of a more age-friendly city in which older adults can age gracefully with respect. The NYC Aging Connect unit promotes the agency's services and priorities within NYC communities. NYC Aging Connects seeks a dynamic, motivated, and detail-oriented individual to serve as an Aging Specialist, reporting to the Director of Aging Connect. The responsibilities of the Aging Specialist include but are not limited to: • Directly engage members of the community, caregivers, service providers, and other external stakeholders calling the Aging Connect Contact Center seeking information on resources, services, and opportunities for older adults, and help resolve concerns and issues through calls and emails. • Accurately document and track calls from community members in NYC Aging’s Correspondence Tracking System (CTS) to ensure timely response, support, and assistance. • Represent NYC Aging at various community events, resource fairs, community organizations, and tabling events as required, including delivering presentation to these external partners across the City. • Facilitate and/or participate in internal and external training sessions, including preparing materials, delivering content, and engaging stakeholders to ensure consistent understanding of program procedures, resources, and service standards. • Perform additional duties as needed to support NYC Aging’s mission and advance the goals of the Bureau of External Affairs.