The Electrical Service Technician I is an entry-level, client-facing field role responsible for supporting the troubleshooting, diagnosis, repair, and servicing of electrical systems under the direct supervision of a Journeyman or Master Electrician. This position assists in responding to service calls across commercial, industrial, and operational environments, helping to identify issues, perform basic repairs, and support system installations.
In addition to developing technical skills, this role plays an important part in the customer experience by maintaining a professional presence on job sites, communicating respectfully with clients, and supporting timely and effective service delivery. The Technician I is expected to build foundational problem-solving abilities, follow established troubleshooting processes, and contribute to safe, high-quality work while progressing through required apprenticeship training and hours.
Tasks may include, but are not limited to the following:
· Assist in troubleshooting, diagnosing, repairing, and servicing electrical systems under the direction of a Journeyman
or Master Electrician
· Support response to service calls by helping identify basic electrical issues and performing entry-level repairs and
maintenance
· Assist with installation of conduit, wiring, lighting systems, panels, and related electrical components
· Follow established troubleshooting processes to help identify root causes of electrical issues and support
implementation of solutions
· Maintain a professional and respectful presence when interacting with customers on job sites, representing the
company positively
· Communicate effectively with supervisors and team members regarding job progress, issues encountered, and
support needed
· Adhere to all safety standards, including OSHA regulations and company safety policies, while working in field
environments
· Read and interpret basic electrical drawings, blueprints, and work orders to support task execution
· Accurately track time, materials, and work performed using company systems and tools
· Maintain tools, equipment, and assigned work areas in a clean, organized, and safe condition
· Assist with preventative maintenance and service agreement work as directed
· Participate in apprenticeship training, including completion of required hours, coursework, and skill development
Required Knowledge, Skills, and Abilities:
· Foundational knowledge of electrical theory, systems, and components, wiring methods, circuits, and
devices
· Basic understanding of electrical troubleshooting concepts and willingness to learn structured diagnostic processes
· Ability to assist in identifying electrical issues and support implementation of repairs under supervision
· Developing ability to read and interpret electrical drawings, blueprints, and basic one-line diagrams
· Familiarity with common electrical tools, materials, and safe work practices in construction and service environments
· Working knowledge of jobsite safety requirements, including OSHA standards and proper use of personal protective
equipment (PPE)
· Strong attention to detail to support accurate installation, troubleshooting, and task execution
· Ability to follow direction, learn quickly, and apply feedback in a hands-on field environment
· Effective communication skills to interact with supervisors, team members, and customers in a professional manner
· Basic customer service skills, including maintaining professionalism, listening to customer concerns, and supporting
positive service experiences
· Ability to manage time effectively, prioritize assigned tasks, and adapt to changing jobsite conditions
· Demonstrated reliability, strong work ethic, and commitment to completing apprenticeship training and required hours
Work Environment:
· Primarily field-based role supporting electrical service work across commercial, industrial, and construction job sites
· Regular exposure to active construction environments, operational facilities, and customer-occupied spaces requiring professionalism and situational awareness
· Work performed in varying conditions, including indoor and outdoor environments, extreme temperatures, noise, dust, and confined spaces
· Frequent travel to job sites within the service area, with work locations varying daily based on service needs
· Exposure to electrical systems and equipment under supervision, including adherence to safety protocols when working around energized systems
· Requires use of personal protective equipment (PPE) at all times, including hard hat, safety glasses, gloves, and other site-specific safety gear
· Work schedules may vary based on service demands, including early mornings, extended hours, or occasional weekend work
Physical Requirements:
This role requires the physical and environmental demands outlined below, with or without reasonable accommodation. The organization is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals.
· Ability to lift, carry, push, and pull materials and equipment weighing up to 50 pounds
· Ability to stand, walk, bend, kneel, crouch, and climb for extended periods throughout the workday
· Ability to work at heights, including use of ladders and lifts, and in confined or restricted spaces
· Manual dexterity and coordination required to safely operate tools, equipment, and perform detailed electrical work
· Ability to wear required personal protective equipment (PPE), including hard hat, safety glasses, high-visibility vest, and work boots
· Ability to operate a motor vehicle and travel to multiple job sites throughout the workday
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