About the Role
The Ocean Rewards Supervisorwill understand and explain the Ocean Rewards card program and its benefits to obtain guests and retain existing patrons.
Position Responsibilities
• Understands and explains the Ocean Rewards programs and rewards to team members and guests
• Emphasizes the rewards and benefits of the Ocean Rewards Program to promote guest retention
• Enrolls guests into the Ocean Rewards program, updates existing information, issues cards, and emphasizes the rewards and benefits of the Card Program
• Manages the daily operation of the Ocean Rewards Desk and Satellite sign-up locations. This includes inventorying of all supplies and ordering as business needs dictate.
• Recommend improvements as related to guest and team member feedback
• Must be able to amicably resolve team member and guest related problems quickly, accurately and professionally
• Must be able to work extensively with team members in a coaching, mentoring, training as well as a disciplinary capacity.
• Oversee all day-to-day functions of the Ocean Rewards and Marketing Operations Representatives, such as scheduling, assigning and daily briefing of any vital information.
• Maintain promotional calendar, required rules and regulations at the desk to ensure ease of accessibility for the Ocean Rewards and Marketing Operations Representatives.
• Perform other related duties as assigned, including but not limited to assisting Player Development, Guest Experience, Reservations, Front Desk, Promotions/Special Events, with cards and gift distribution.
• Comply with all New Jersey regulatory requirements, Departmental and Company Policies including Ocean Casino Resort’s business ethics guidelines
• Maintain confidentially of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
• This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS
Essential Functions
• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 25 lbs
• High school diploma or equivalent GED preferred; minimum two years of recent and relevant work experience
• A minimum of 2 year Supervisory experience in a casino environment preferred
• Advanced customer service and problem-solving skills
• Excellent interpersonal and verbal communication required
• Computer related experience desired including Konami/Synkros and Microsoft Office Suite
• Ability to maintain high levels of productivity
• Ability to effectively communicate in English