COMPENSATION
$18.35-$21.35/hour
Part-time, hourly
SUMMARY
As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in Premier Swim Academy programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.
ESSENTIAL DUTIES
• Assist with all opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Being proactive and looking for ways to improve class fill rates and family happiness
• Contributing to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Swim Academy
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur at the aquatic facilities
• Attend quarterly in-service training programs
• Perform other duties as assigned
QUALIFICATIONS
Minimum
• Must be at least 16 years of age
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification
• Availability for at least 3 days a week, Monday-Saturday
• Reliability and commitment to scheduled shifts
• Comfortable in communication with both adults and children
• Must have the ability to lift 50 lbs. and stand for 8 hours
Preferred
• Have prior swim customer service experience
• StarGuard Elite Basic Life Support Certification
• Morning, weekday, and/or weekend availability