To provide effective Quality Assurance Control and Supervision, and to ensure compliance of divisional quality standards within the business unit. Furthermore ensuring full compliance with service/company procedures. Special focus in assuring quality service to all customers and full compliance to Global Pest Control and Fumigation Standards.
Requirements
KEY WORK OUTPUTS & ACCOUNTABILITIES
• Conduct regular infield reviews/ assessments with service technicians to monitor abilities.
• Continued communication and interaction with external clients.
• H&S Branch Audits – Pest Control.
• New Product trials.
• Internal Training and Customer Education.
• Ensuring quality Rentokil Services and Installations through QA Checks = 10 Calls per week (All new installations and upgrades, Existing Clients, Top Tier, High Risk)
• Assist in basic installations from time to time.
• Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations.
• Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date.
• Follow up on actions and recommendations to ensure compliance between Rentokil and Customer.
• Compile and communicate Monthly QA reports.
• Ensure all H&S Practices are in place for PPE/PPC and report on non-compliance.
• Ensure the correct use of company Approved Product List (APL) and report on non-compliance.
SKILLS & COMPETENCIES
• Self-starter takes initiative
• Excellent communication skills
• Good planning, time management and organizational skills
• Good facilitation skills to drive long term development and capability
• Has ambition, perseverance is disciplined and goal focussed
• Good problem solving skills
• Good analytical skills with the ability to make business appropriate recommendations
• Collaborates well with others, building relationships to achieve team objectives
• Excellent time management
• Establish and maintain effective communication with the service department, and offer quality support to staff and clients alike
QUALIFICATIONS & EXPERIENCE
• Matric
• Full NCPC
• Registered Pest Control Operator with P-Number
• Must have FUMIGATION qualification in Silos,Stacks,Containers,ISPM15
• Experience with Phosphine and Methyl Bromide Gas
• Above average Pest Control Product knowledge and Technical Skills.
• Computer Literate MS Office, Google
• Facilitator qualification would be advantages
• Competencies in line with WL2 requirement