Role & Responsibilities: Position Definition (Key Purpose of the Position): The Ecom Customer Service Specialist serves one to two APAC markets and provides end‑to‑end support across all consumer contact channels—including email, phone, live chat, web tickets, platform messages, product reviews, social/media inquiries, and escalations. This role ensures consumers can discover the right products, resolve issues encountered during purchase, and receive clear, considerate after‑sales support, fost…