We are hiring a Manager – Customer Operations to lead a team of Analysts and Senior Analysts supporting the U.S. fintech/banking ecosystem. Shift Timings- US Shift The ideal candidate will have strong people-management experience, a customer-first mindset, and the ability to drive operational performance through KPIs, SLAs, coaching, and continuous improvement. Key Responsibilities Lead and manage Analysts and Senior Analysts across shifts . Set team targets and monitor KPIs, productivity, qual…