We are seeking a motivated and experienced Collections Specialist to help get deals back on track, reduce defaults, and protect portfolio performance . This role is critical to maintaining healthy cash flow and minimizing losses.
You will work directly with merchants to resolve payment issues , restructure payment plans when appropriate , and cure accounts before they become full defaults .
This is a performance-driven role with real upside for someone who knows how to communicate, negotiate, and close.
Key Responsibilities
• Contact merchants with missed or failing payments
• Work accounts back into good standing
• Negotiate payment resolutions, workout plans, and reinstatements
• Monitor accounts to prevent future payment failures
• Identify early warning signs of default and act proactively
• Maintain detailed notes and updates in the CRM
• Coordinate with internal teams (underwriting, legal, management)
• Track and report on:
• Cured accounts
• Recovered balances
• Default rate trends
• Follow all compliance and communication guidelines
Required Experience & Skills
• 2+ years experience in collections, recoveries, or account resolution
• Strong negotiation and communication skills
• Ability to handle difficult conversations professionally
• Organized, persistent, and results-driven
• Comfortable working in a fast-paced environment
• Experience using CRM systems for tracking and documentation
Preferred (Nice to Have)
• Experience in MCA, lending, or financial services
• Experience with ACH collections and payment recovery
• Understanding of default prevention strategies
• Experience working with payment processors or banks
• Bilingual (English/Spanish) a plus