Join us for the Holiday Season!
The Seasonal Cash & Admin Associate is responsible for ensuring accurate and timely completion of day-to-day administrative duties within the FAO Schwarz Flagship store. This role oversees cash processes, change orders, customer service emails, and other required administrative tasks. The Admin Associate should be detail-oriented with the ability to handle sensitive or confidential information.
Part-time: (20-29 hours a week)
Location: 30 Rockefeller Plaza, New York, NY
What You’ll Do
• Complete opening and closing checklists for administrative tasks, including daily sales sheet and closing recap information.
• Complete day-to-day cash handling tasks such as opening and closing registers, pulls, deposits, safe counts, and cash pickups.
• Complete regular change orders from banking partners.
• Monitor and respond to chargeback requests within prescribed timeframes to avoid unnecessary chargebacks.
• Provide paychecks to the team as requested and ensure accurate logs.
• Escalate building or maintenance issues as needed to agreed partners.
• Ensure all technology is audited regularly and missing items reported.
• Audit supplies and submit purchase requests as needed.
• Track daily cash loss and variances, sending weekly reports to senior leadership team for visibility and to identify retraining opportunities.
• Own the customer service inbox and respond to inquiries in a timely manner, ensuring the guest issue is resolved or escalated as needed.
• Update noticeboards and internal communication as needed.
• File and summarize any incident reports on a weekly basis to the senior leadership team.
• Spend time on the sales floor and demonstrate effective product knowledge by introducing key items to guests based on your understanding of their needs.
• Handle POS transactions, adhering to policies and procedures to accurately process each transaction for the guest.
• Identify opportunities to enhance store policies and procedures.
• Manage your time effectively to ensure key deadlines are met, asking for support when needed.
• Be available to complete other administrative or ad hoc tasks as required in support of the larger store team..
• 1+ year experience in a fast-paced retail or flagship environment preferred.
• Excellent communication and Office skills. Ability to create and use simple spreadsheets and forms.
• Strong organizational ability, ensuring all tasks are completed within agreed timeframes.
• A love of the FAO brand.
• Excellent collaboration and interpersonal ability.
• Flexible availability in line with a flagship retail environment across days, evenings, and weekends.
• Capable of lifting up to 25 pounds, bending and twisting, and standing for long periods of time.