Responsibilities
· Own day-to-day accounts receivable activities for assigned retail and distributor accounts, including invoicing, cash application, account reconciliations, and collections.
· Monitor customer aging and proactively follow up on past-due balances and unresolved items.
· Own weekly and monthly Accounts Receivable aging reviews and reporting to support cash forecasting, cash flow visibility, and management reporting.
· Ensure invoices are issued accurately and on a timely basis and that all customer payments, credits, deductions, and adjustments are applied correctly to customer accounts.
· Proactively investigate overdue invoices, unapplied cash, and payment discrepancies, and provide real-time updates regarding collection efforts, outstanding balances, and resolution status.
· Research, validate, and resolve customer deductions, chargebacks, short payments, pricing discrepancies, returns, and other payment variances.
· Review customer remittance information and accurately apply payments, credits, and deductions to customer accounts.
· Work within SPS Commerce, NetSuite, and customer/vendor portals to research invoices, purchase orders, payments, deductions, and related transaction activity.
· Reconcile customer accounts between NetSuite, SPS Commerce, customer portals, and supporting documentation and investigate discrepancies.
· Submit deduction disputes and supporting documentation through customer portals and follow through to resolution.
· Partner with Sales and Operations to investigate issues related to pricing, purchase orders, shipments, returns, and customer deductions.
· Maintain organized documentation supporting customer balances, deductions, credits, and collection activity.
· Assist with month-end close activities, including AR reconciliations, aging review, and identification of outstanding or unusual items.
· Identify recurring deduction and collection issues and partner cross-functionally to address root causes and improve upstream processes.
· Support the development and documentation of scalable AR processes and internal controls.
· Assist with audit requests and other ad hoc accounting projects as needed.
Qualifications
· 5+ years of accounts receivable, credit and collections, or related accounting experience, preferably within a consumer products or similar environment supporting retail and distributor customers.
· Demonstrated experience managing accounts receivable for major U.S. retailers and distributors.
· Hands-on experience researching and resolving retailer deductions, chargebacks, short payments, pricing discrepancies, and other payment issues.
· Experience with NetSuite strongly preferred.
· Experience with SPS Commerce or another EDI platform strongly preferred.
· Familiarity with retailer and distributor customer portals, remittance processes, and deduction management.
· Experience preparing AR aging reports and supporting cash forecasting activities for management reporting and cash flow planning.
· Demonstrated ability to monitor aging trends, proactively manage overdue invoices, and provide timely updates on collections and account status.
· Strong reconciliation and problem-solving skills, with the ability to research transactions from initial order through payment.
· Strong attention to detail and ability to manage a high volume of transactions and open items.
· Proficiency in Excel or Google Sheets, including experience working with large datasets and reconciliations.
· Strong written and verbal communication skills and ability to work effectively with internal teams and external customers.
· Ability to prioritize competing deadlines and operate effectively in a fast-paced, growing environment.