Commercial Assistant / Customer Service Representative

Davis Machine- Commercial Assistant / Customer Service Representative Location: Euless, Texas Employment Type: Full-Time, Non-Exempt Workplace: On-site Pay Range: $24.00–$30.00 per hour About the Role Davis Machine is seeking a Commercial Assistant / Customer Service Representative to support our fittings commercial team. This position will play an important role in supporting customer sales orders, quotations, RFQs, customer communications, and day-to-day sales administration. The ideal candidate is organized, detail-oriented, responsive, and comfortable communicating with both customers and internal teams. This role requires the ability to manage multiple priorities while ensuring customer requests, orders, and inquiries are handled accurately and in a timely manner. Responsibilities • Enter and maintain customer sales orders and related information in JobBOSS. • Review customer orders for accuracy and completeness and communicate questions or discrepancies as needed. • Maintain accurate sales order records and process order changes. • Respond to customer order status and delivery inquiries by coordinating with internal departments. • Assist with preparing, entering, tracking, and distributing customer quotations and requests for quote (RFQs). • Gather information needed to support timely and accurate customer quotations. • Maintain quote records and assist with follow-up on open quotations. • Serve as a professional day-to-day contact for customer questions, requests, and order-related communications. • Provide timely and courteous follow-up to customers. • Escalate customer concerns or issues to the appropriate commercial or management representative when necessary. • Maintain organized records of customer orders, quotations, correspondence, and related commercial documentation. • Coordinate with internal departments to support customer requirements and commitments. • Provide general administrative support to the commercial and sales teams. • Perform other commercial, customer service, and sales support duties as assigned. • Previous experience in customer service, sales support, order entry, commercial administration, or a related role preferred. • Experience working in a manufacturing environment preferred. • Experience with JobBOSS or a similar ERP/manufacturing system is a plus. • Strong verbal and written communication skills. • Strong attention to detail and organizational skills. • Ability to manage multiple priorities and follow through on commitments. • Comfortable communicating directly with customers and working cross-functionally with internal teams. • Proficiency with standard Microsoft Office applications. Compensation The pay range for this position is $24.00–$30.00 per hour , depending on experience, qualifications, and demonstrated skills.