At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there.
We are looking for an experienced Operations Team Lead to oversee day-to-day operations and service availability across a critical ICT environment. This role is based in ACT or SA and is offered as a 12-month contract, with the potential for extension . You’ll provide operational leadership, coordinate technical teams and stakeholders, and help ensure services remain secure, available and aligned with operational requirements.
What You’ll Do
• Lead the day-to-day operational management of critical ICT services and components.
• Monitor service availability and investigate outages, service disruptions and breaches of service targets.
• Coordinate remedial activities and drive timely issue resolution.
• Provide advice on service availability, operational planning, service improvement and performance.
• Act as a central coordination point between technical teams, management and senior leadership.
• Prioritise resources, activities and operational requirements across teams.
• Ensure leadership teams have the information and resources required to support ongoing operations and change.
• Lead and coordinate investigations into operational and security incidents.
• Engage with a broad range of stakeholders and communicate complex technical matters clearly.
• Develop and present recommendations, gaining stakeholder agreement on proposed outcomes.
• Support the maintenance of security requirements, operational processes and documentation.
• Identify opportunities for continuous improvement across operational services and processes.
What You’ll Bring
• Demonstrated experience leading or managing ICT operations, network, infrastructure or secure service capabilities within a large and complex environment.
• Strong operational leadership and service management experience.
• Excellent communication and stakeholder engagement skills, including experience working with senior executives and technical teams .
• Strong problem-solving and issue-resolution capabilities.
• Experience navigating complex technical and operational environments to develop and maintain effective solutions.
• Experience managing service levels, operational performance and continuous improvement activities.
• Strong understanding of ICT operations, service availability and incident management.
• Knowledge of Australian Government information security policies, the Information Security Manual (ISM) and Essential Eight would be highly regarded.
• Familiarity with technologies such as firewalls, DNS security, CASB, DLP and SIEM/SOAR would be advantageous.
• Understanding of enterprise identity and authentication concepts, including SAML, LDAP/AD and Kerberos , would be beneficial.
• Relevant industry certifications such as PCNSE, CCNP Security, Broadcom/Symantec SWG or CompTIA Security+ would be highly regarded.