Customer Service / Logistics Coordinator

Customer Service / Logisics Coordinator Full Time - Waterloo, Sydney We are looking for… Hopefully, you! We’re seeking a proactive, detail-oriented and hands-on Customer Service / Logistics Coordinator (called Fulfilment Coordinator internally) to join our Fulfilment & Customer Support team in Waterloo. This is an opportunity ideal for someone eager to launch a career in logistics, warehouse operations, or supply chain management. You’ll support day-to-day fulfilment activities, ensuring accuracy in data entry, documentation, and stock coordination. You will also need to possess excellent communication skills or willingness to continuously improve as you will need to interact and speak with multiples stakeholders daily. The Customer Service / Logistics Coordinator’s key responsibilities will include: • Supporting order handover (from Sales) with accurate data entry and basic validations • Serve as the first point of contact for customer inquiries via phone and email • Assisting in stock transfer co-ordination and ensuring order readiness • Scheduling deliveries to optimise routes/timelines • Ensuring the highest level of service is maintained with all customer touch points, calls, emails, text and occasionally in person • Addressing inquiries, resolving issues, and offering solutions in a timely manner • Updating internal systems and maintaining fulfilment SOPs • Escalating delays or anomalies to the Fulfilment Specialist • Attending WIP (Work in Progress) meetings and tracking order status • Supporting team admin and maintaining data accuracy We need you to bring… • 0–1 years of experience in customer service, logistics, warehouse fulfilment operations, or administrative support (entry-level candidates welcome) • Excellent communication skills and relatability whether in person, in writing or over the phone • Experience in conflict resolution (highly regarded) • A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues, ability to work autonomously where needed and take instruction from your team lead • A strong interest in building a long-term career in operations or supply chain • Excellent attention to detail and advanced computer skills • Reliability, punctuality, and a drive to learn and grow • Experience with ERP systems (highly regarded) or SOP documentation Please note that we require full permanent working rights for this position.