At City Wide Facility Solutions, we’re always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun!
City Wide of Tulsa is looking for Account Managers (we call them Facility Solution Managers ) to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+!
What you will do...
• Serve as a focal point of contact for clients to ensure work performed satisfies company and client quality standards.
• Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities.
• Be the voice of the client as you work with Independent Contractors, and crew members to meet/exceed client expectations.
• Lead the execution of company policies and procedures associated with client service levels.
You are the Superstar we are looking for if you...
• Have a passion for building strong client relationships and creating an exceptional customer experience.
• Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it’s new.
• Are flexible and resilient when faced with rapid-fire demands on your attention.
• Are proactive, forward-thinking and have the ability to “think on your feet.”
• Can juggle multiple priorities, excel at being organized and are technologically savvy.
• Aren’t afraid to voice your opinion to make something better.
• Solve problems proactively.
• Bring previous service industry experience.
• 3+ years track record of success in a client retention role.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation and the ability to travel on a daily basis to client locations.
• You must meet the minimum requirements on the two part (behavioral and cognitive) Predictive Index assessments.
Preferred :
• 3+ years of sales and management experience in building maintenance, facility management or equivalent experience.
• Bachelor's Degree
This is a Safety Sensitive Position:
• The selected candidate will be required to pass a pre-employment drug screening and background check.