Reports to: Dispensary General Manager
Key Responsibilities:
• Supervise daily Front of House operations and act as a liaison between staff and store leadership.
• Perform opening and closing procedures and ensure all assigned duties are completed accurately.
• Manage and delegate daily Front of House tasks, staff placement, breaks, customer flow, and floor coverage.
• Ensure compliance with company policies, procedures, and all applicable state and local regulations.
• Coach staff on customer service, sales performance, product knowledge, and store expectations.
• Assist leadership with scheduling vendor activations and serve as a point of contact for vendor coordination and communication.
• Maintain vendor relationships without purchasing authority or responsibility for financial decisions or agreements.
• Maintain a clean, organized, and customer-ready Front of House.
• Maintain full availability, including nights, weekends, holidays, high-volume days, and product drops.
• Communicate staffing, operational, and customer concerns to store leadership.
• Meet the physical requirements of the position for extended periods.
• Other duties as assigned by management.
Requirements
Previous retail and/or cannabis management experience required.