About Us
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Customer Success team. This is a remote position, but we are looking for someone who is based in the Midwest to support Midwest districts! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
As a Partner Success Manager you will:
• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
• Synthesize client feedback to provide meaningful insights to internal teams & senior management
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
• Proactively identify at-risk accounts and partner internally to mitigate churn
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
• 3-5+ years experience in Customer Success or Account Management
• Experience in K-12 education, district and school leadership preferred
• Strong organizational and project management skills; ability to prioritize strategically
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• Experience navigating and resolving client challenges, both internally and externally
• Willingness to travel up to 40% of work week
• Commitment to TbT’s mission to close the opportunity gap and promote inclusivity