Competitive Edge Lending, a division of Park Place Finance, is seeking a White Label Broker Support Coordinator to serve as a key point of contact and coordination for our white label partner program. This is not a traditional loan processing or Loan Officer Assistant (LOA) role — instead, this position bridges underwriting, our loan origination system, and our broker portal to ensure white label partners receive accurate, timely, and well-communicated support throughout the loan lifecycle. This role is ideal for someone who thrives in a fast-paced, evolving environment and wants to help shape processes as the white label program grows.
What You'll Do:
• Support white label broker partners by coordinating loan information and status updates across underwriting, LendingWise, and our broker portal
• Accurately move and reconcile loan data between systems, ensuring conditions, approvals, and statuses stay aligned and up to date
• Serve as a responsive, knowledgeable point of contact for broker questions and communication needs
• Manage multiple loans, inquiries, and priorities simultaneously in a deadline-driven environment
• Leverage HighLevel (CRM, workflows, automation) and other tools to streamline broker communication and support processes
• Use AI tools (such as ChatGPT) and reporting tools (Excel/Google Sheets) to support day-to-day work and improve efficiency
• Identify opportunities to improve and automate existing processes rather than simply performing them manually — help build the playbook as the program scales
• Basic understanding of mortgage lending, preferably private lending, DSCR, or RTL (Residential Transition Loan) products
• Familiarity with loan processing, underwriting conditions, and the approval process
• Strong customer service and broker communication skills, both written and verbal
• HighLevel experience preferred, including CRM, workflows, and automation
• Comfortable learning and adopting new technology and software
• Strong organizational skills with close attention to detail
• Comfortable using AI tools such as ChatGPT to support daily work
• Basic Excel/Google Sheets skills, including simple reporting
• A problem solver and self-starter who works through challenges independently before escalating
• Comfortable working in a fast-changing, still-developing environment
• Willing and eager to help build better processes and automation, not just perform manual tasks