We are looking for a strategic National Account Sales Director to Sell, Grow, and Manage a vertical portfolio of commercial HVAC / Plumbing service accounts. This role focuses on long-term customer partnerships, service agreement growth, retention, and account profitability. The right candidate operates as a trusted advisor to customers and a strategic leader internally, ensuring strong delivery while expanding our footprint within each account.
This is a strategic ownership role focused on long-term customer value and account performance targeting Healthcare / Life Science Accounts.
This position can be based in our Raleigh, Charlotte, or Houston . This role may also be remote .
What You’ll Do
• Own and grow a portfolio of commercial service accounts
• Drive service agreement expansion, multi-year commitments, and additional locations
• Lead contract negotiation, renewals and customer value reviews
• Identify system upgrades, modernization projects, and lifecycle opportunities
• Build relationships with key decision-makers
• Develop annual account plans and long-term growth strategies
• Use service history and equipment data to guide customer recommendations
• Partner with operations teams to ensure execution aligns with commitments
How Success Is Measured
• Account retention
• Agreement revenue growth
• Gross margin performance
• Expansion into additional sites or services
• Cross-sell and upgrade opportunities
• Depth of customer relationships
What This Role Is Not
• Not a small transactional selling role
• Not an estimating or operations role
What We’re Looking For
• Willingness and ability to travel up to 50% as required.
• 3–5+ years of experience selling and managing strategic accounts within a defined industry vertical (Healthcare, Hospitality & Real Estate, Retail & Convenience, Government/Education, or similar)
• Experience managing commercial or industrial service accounts (HVAC / Plumbing preferred)
• Strong business and financial acumen
• Proven ability to grow existing accounts
• Skilled at building relationships at multiple levels of an organization
• Ability to analyze systems and recommend long-term solutions
• Strong communication and presentation skills
To perform at a proficient level and to be fully qualified for this position, a person would be expected to have:
• Education: Bachelor’s Degree or higher, may be substituted for experience in the industry
• Experience: 3-10 years working in a high-level Customer Relations Role
• Specialized Knowledge Needed for Performance of Job: Highly effective external communication skills with a strong customer orientation and attention to detail, ability to be proficient in the use of multiple computer systems.
• Special Skills: The ability to work well with others in a fast paced, multi-tasking environment, ability to work to become proficient in following, memorizing and understanding standard operating procedures and practices, strong organizational skills and ability to prioritize. Presentation skills are a plus.
• Other: Basic computer knowledge; Proficient with Microsoft Office Applications – Word, Excel; experience with CRM applications a plus.