Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Lead to join our Field Services Team in Melbourne.
What You'll Do:
• Leverage strong time management to manage onsite work and team leader obligations.
• Using attention to detail to exhibit reliability and follow through, closing the loop on actions and commitments and seeing customer engagements through to the end.
• Providing day-to-day team leadership to direct reports, providing guidance, answering questions and being an escalation process.
• Be an excellent example for upcoming Desktop Support Officers, demonstrating their strong work ethic, accountability and customer experience first attitude.
• Providing guidance, reinforcing expectations, recognising good work, addressing issues early and mentoring junior staff members.
• Empowered to make customer-focused decisions to enable their team to provide CT’s extreme support promise. They will need to use their professionalism, understanding of the business and holistic view to make quick decisions.
• Represent CT and Field Services confidently onsite and via email/phone. This person will be an escalation point for customer concerns, and will be key in alleviating frustration.
• Identify and implement process improvements to streamline operations.
• Follow documented procedures, ensuring direct reports are too and identifying opportunities for improvement.
• Collaborate with other departments to deliver the best quality solutions.
What You'll Bring:
• Willingness to learn leadership fundamentals – performance conversations, expectation-setting, and people processes and an openness to receive feedback to make improvement as a technical leader while collaborating and contributing ideas to improve field operations and service quality
• An operational and technical person with a strong customer service focus, L2 device support foundation, onsite service delivery awareness, process development and adherence.
• Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.
• Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
• Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
• Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.